16-10-2022 17:16 - edited 16-10-2022 17:20. You can bring in up to seven items per store per day. Huzzah! To those who thought it might be a scam I was worried too, but the collection has been logged on my virgin media account and a receipt emailed from a legitimate virgin email address so it all looks legit. They left VM months ago and had two old TiVo boxes, a Hub 2ac, and a Hub 3 lingering around with no instructions or label received to return them, so after checking on the site and none of this kit meeting the re. Got my new router sent out. Virgin Media Hub 5 to replace my Hub 3. Returning some Virgin Media kit? We’ll show you how to put together your packaging and get everything wrapped up, so it reaches us safe and sound. 0 hub. Although we do our best to provide families with excellent parental controls, technology cannot provide 100%. How to Dispose of Old Routers. Eventually I got sent a returns box to return my old router, and was told Yodel will be in touch to arrange a collection. If you're leaving Virgin Media, it will send you a postal. Step 4: Return or recycle your old Virgin Media router. Concerningly, the corporation did not appear to want the brand-new, unused box back. Post: You will need to package up the equipment and enclose a returns form. com/recyclingkit but this link. on 15-11-2022 19:12. At last, save your settings. At least 30Mbps download speeds in every room or £100 one-off credit. Step 4: Return or recycle your old Virgin Media router. I don't work for Virgin Media. 1 if in modem mode) enter the ‘setting password’ found on the bottom of the hub, NOT the WiFi password. SELECTED Virgin Media customers can get a free Wi-Fi router upgrade – and it could be save you from devastating cyberattacks. Although this question has appeared before the answers vary and I need definitive advice. Thanks My Virgin Media makes managing your account easier with all your information in one place. happen if the hardware is particularly old and therefore the advised process is to dispose responsibly through local recycle or. Leave it off for about 10 seconds. When I speak to Virgin Media, the stock answer is to turn off the router, wait for two minutes and then turn it back on again. Virgin Mobile. 19-02-2021 14:55. You’ll receive a final bill from Virgin Media following the cancellation, which will reflect your usage of their service up until cancellation. Download the Virgin Media Connect app Troubleshooting 19 Get more from your kit Click System. To log into the interface to change settings you need to use the Setting password, not the wifi password. This may also be called Administration, History, or Logs depending on your router. 20 You can use your Virgin TV box remote to control theClick System. Back a step. 0. Sign in to My Virgin Media a. Here are some key details to keep in mind: - The 5x hub is different from the 5 hub. Bear in mind that you might have to pay for this call - the best time to ring is 8am Monday-Friday or 9am on Saturday to cut down your time on hold. VM will relocate their own equipment for a flat fee of £25 for things like relocating the router (where they would, most likely, run a cable around the outside of the house from front to back, assuming there are no practical difficulties with doing that, such as a terraced property). The oddly shaped Hub 3 is included with all Virgin Media broadband packages, including the company’s insanely fast. co/recycling for information on how to return or recycle old equipment,together with any associated items such as leads or power supplies. They will be charged for not returning any rented equipment that VM want back. This may also be called Administration, History, or Logs depending on your router. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. Most electrical and electronic items can be recycled and. Make sure that the Enable Modem Mode option is selected. DO NOT reboot the hub but allow it 5 to 10 minutes for it to boot itself up. Let me know if you have any further issues! Households across the UK are sitting on more than 22 million unused broadband routers –enough to fill ten Olympic swimming pools – which are going to waste instead of being recycled [1], according to new research from Uswitch. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Then, drop it off at a Yodel store. Plug the cables into the Hub. Ethernet cable is faintly easy to hide. In addition, the operator’s programme of refurbishing and reusing fixed line routers and TV boxes in Germany, Portugal and Spain will be “expanded to further markets. You can also email EquipmentReturns@virginmedia. - The 5x hub is connected via optical cable, not coaxial. £30-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. Simply ring our friendly customer service team. The honest truth is: no, Virgin WiFi does not have weak security. Virgin's speeds are twice as fast for the same price, but I keep hearing from people that they sacrifice a lot on the router to make that happen. Hello, everybody, i have question regarding my router and internet, i have set my router and tv box up and i have the virgin 360 box and my router light has been orange since i set it up 2months ago, it says in the set up guide the light should be white which mean everything is running right, does the orange light mean i. There are better routers, this has 4 antennas and does the job. Simply ring our friendly customer service team. Account - Cable. Concerningly, the corporation did not appear to want the brand-new, unused box back. Those moving to the Hub 5 from the Hub 3 will notice an improvement in wireless coverage and signal. In such cases, reach out to Virgin for assistance. If you are not minded to do that just take the kit to your local council recycling centre for electrical goods. Next, it checks your broadband speed to make sure there are no issues preventing you getting the most from it. Virgin Media will collect the equipment from customers' homes and provide a pre-paid returns label. Eventually I got sent a returns box to return my old router, and was told Yodel. No, you can keep using the same phone you’ve always used. Design. Set up a guest network. g. Open a web browser and go to 192. The only thing you'll need to look out for is that the access point has DHCP disabled, or it won't work. If you’ve requested an upgrade, you’ll receive a new Virgin Media WiFi Hub in the post. Convert your router into a NAS. At Clearabee we have a number of options that can see your routers and other items collected from your home. If you enable modem mode it will allow you to connect your own WiFi router to your Hub 3. Virginmedia is legally required to collect all waste electronic items for collection under the WEEE Regulations. DO NOT reboot the hub but allow it 5 to 10 minutes for it to boot itself up. Since launch, the scheme has paid out more than £320 million, and sustainably recycled 3. I have a large house and get full coverage. Virgin Media O2 is already doing some great work in encouraging customers to recycle – nine million routers and set-top boxes have been refurbished and reused since 2014. This service will see one of our professional waste operatives collect and load our van with any rubbish you need to get rid of. There are a few options for what to do with an old Vodafone router. Virginmedia is legally required to collect all waste electronic items for collection under the WEEE Regulations. If we don't require your kit back we ask that you dispose of it in an environmentally friendly manner. As more Wi-Fi 6 devices come out, Virgin Media customers will start seeing the benefit of having a Wi-Fi 6 router . I'm a long-term Virgin Media fan and have never had anything other than teething issues with my service, but was surprised to find out just - 5034182. Broadband ISP and TV provider Virgin Media (VMO2) has announced the success of a new trial in the Scottish city of Glasgow, which managed to recycle the use of aggregate materials while rolling out their gigabit. And sure enough, the Hub 3 is capable of supporting download speeds up to 1Gb. Browse Virgin Media Virgin Media Community. Options. Access the Router Settings. Many thanks, David. all set up and running. Our most popular rubbish removal service is our ‘Man and Van’ collection. 1 (192. 0. Dave. This collection was made when there was a lot of. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. The advice was to recycle the old hub. Booking an engineer is easy with Virgin Media. If it didn't do so it would soon run out of addresses. A great router with excellent parental controls. I've called the customer service hotline multiple times, booked returns packaging to be sent to my house and my partner's house, yet no viable solution has been provided. You don’t go into the hub to change settings, like adding sites to block, you login to Websafe with your My Virgin Media account login. How does it. Back a step. Guest Wi-Fi is a standard feature on many Wi-Fi. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones. 13-12-2021 15:21. The best way to cancel Virgin Media is over the phone. As more Wi-Fi 6 devices come out, Virgin Media customers will start seeing the benefit of having a Wi-Fi 6 router . on 03-06-2023 09:36. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. Excludes broadband faults and broadband network outages. 168. NOW… power up the VM hub and wait 5-10 minutes for The Hub to initialise and and you should get a connection. I got a new hub 5 some months ago and I was told to recycle the old hub 3 at my local recycling depot, which I did. When you get a new router, your old one goes from being a really useful piece of kit to being a little bit redundant. Enter your details including your Account number, Name, Email Address, Mobile Number, and Delivery Address. the router has a stable green wifi symbol but the internet symbol underneath is flashing green continuously, the same symbol also flashing on tv box. Up to 3 WiFi Pods if needed. I've moved the router away from the TV, as I've found this can supposedly interrupt the Wi-Fi connection, this hasn't worked. Hi I have a constant red light on my router 3. If the computers are also showing 100Mb/s cables might be the issue. A recent poll by Uswitch found that 42% of British homes have an unused Sky box in storage. Web Safe only works when you’re connected to your Virgin Broadband at home. Preparing for Landline changeover to fibre. Virgin Media customers can return their equipment for free. 168. Here's the solution in our latest post. Enter your details including your Account number, Name, Email Address, Mobile Number, and Delivery Address. The landlord scrapped it off and threw it away. which. There was no label in the box but searches revealed that I could recycle via. How to change my Virgin Media or Virgin Mobile package by phone. This latest future-proof WiFi. You might get round this by setting the Sky router (if you can) to only use 2. Wait for a few seconds, and then press the power button to turn the router. Last year, O2 Recycle saved more than 250,000 devices from landfill, with more than 92% of the handsets refurbished and resold. It’s easy to Click & Collect your Virgin Media order with Yodel. All the best. Here you’ll find all the help you need for Virgin Media related problems and issues. Right now I've. From there, the setup is nice and simple. garden wifi. We currently recycle the following products: TalkTalk Wi-Fi Hub and Wi-Fi Hub 2; Amazon eero 6 and eero 6 ProHi, Today I received an email from the following email address [email protected] when in Modem Mode, so once you. Step 3: Plug the modem back into the power outlet first, wait 1-2 minutes, then it’s time to power on the router. co. Reset Hub password. Further exclusions & legal stuff apply. I moved to a new area that didn’t have Virgin Media available. The guest Wi-Fi connection will have a separate network name and password. uk - A recent Uswitch survey has shown that 42% of UK households have an unused router in storage. 3m items, including. So far so simple. Thank you japitts. I could return the equipment if I can confirm that Yodel are still the delivery agent for VM. The router supports multi-gigabit speeds and comes with a 2. The telecoms firm is providing. Regardless of what VM may say, a domestic Hub needs a full 60 press of RESET and then to be left to factory reset / restart. But don't just leave it in a cupboard to gather dust. Virginmedia is legally required to collect all waste electronic items for collection under the WEEE Regulations. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Weve been with Virgin for YEARS. Simply text us on 07533 016 422 (for free on a Virgin Mobile) between 7am and 11pm Monday to Friday or 8am and 8pm Saturday to Sunday. Got my new router sent out. If the VM hub and your PC are in different rooms, you would need to get a wi-fi adapter for the PC and connect wirelessly. Telling me I need to return my Hub to avoid having a £40 charge on my account. On the Hub3 the bottom LED will change to magenta, on a Hub4 the LED band will be green, on a Hub5 the LED will be green. A recent poll by Uswitch found that 42% of British homes have an unused Sky box in storage. This depends on the equipment you want to recycle. Do: use the Connect app to run a super-intelligent WiFi home scan. On VIVID200, Talk Anytime Phone, x2 Mobile SIM. Hub 3 has everything required to serve up to 516Mbps (M500) to your household, though you may struggle to get all of that speed to a single device over wifi, since the Hub 3 doesn't offer. 1). 1; Login with your username and password, default will be shown on. If you’re joining Virgin Media, you’ll get the Hub 3 on most Virgin Media broadband plans (M500 and below). If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. 5G Port plugged into a switch to connect via cable one Wifi6 Access Point and a dedicated VPN Router? The LAN of the VPN Router will have a different Subnet (255. Access Virgin Media router settings in modem-only mode. Excludes broadband faults and broadband network outages. From my understanding the Virgin Media router provided is essential for Internet and cannot be swapped for another, at least not the one I have. You’ll receive a final bill from Virgin Media following the cancellation, which will reflect your usage of their service up until cancellation. Phone. A guest Wi-Fi network allows you to safely share broadband with visitors without compromising network security. Virgin Media Hub 5 Wi-Fi 6 GIG 1 ReviewWatch more Home Networking videos Settings Password. Click on the “> Check router status” button. Virgin Media O2 announced the success of its pioneering O2 Recycle scheme, which successfully saved more than 250,000 devices from landfill in 2022. The research, released on the eve of Global. London, UK – 16 March 2023: To mark World Recycling Day 2023, Virgin Media. Ask VM (via the VM forum team on here) to modify your home phone wiring so you can use your existing landline. Virgin Media; My Virgin Media; Shop;. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. We would like to show you a description here but the site won’t allow us. TP-Link AX5400 Dual-Band Gigabit Wi-Fi 6 Router, WiFi Speed up to 5400 Mbps, 4×Gbps LAN Ports, Connect 200+ Devices, Ideal for Gaming Xbox/PS4/Steam&4K/8K, with OneMesh™and HomeShield (Archer AX73) No Results. 1 (192. And finally, if you’re moving home, you need to close an account due to bereavement or critical illness or you’re worried about the cost of living – check our pages for more help, you do have other options rather than cancelling. The power light at the bottom of the device is the only light that should shine if everything is working normally. It is owned by Virgin Media O2, a 50:50 joint venture between Liberty Global and Telefónica. (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. Cheap internet radio. Do i need to return a hub 3 router? I recently upgraded my router, but wasn't sent any return label,so just wanted to know what to do with my old router. £8p/m extra or included with Gig1 or Volt. Recycle or return your kit. One option is to recycle it through a certified e-waste recycler. Severely lacking in features. It seems Virgin Media is now offering the Hub 5 as standard to customers who take or upgrade to. Quickstart is the quickest and easiest way to setup our services. 1 Kudo. on 02-09-2023 09:35. QuickStart, set up and connections. The telecoms giant has today launched 'Intelligent Wi-Fi', which offers to improve Wi-Fi speeds in hard to reach areas of the home via a free upgrade to its latest broadband router – the Hub 3. “In 2020, we refurbished and reused 1. Select one of the three options below to find out what you can recycle at home or in your local area. 1, sign on and put it into modem mode. 4Ghz and 5Ghz channel support, the latter with three antenna. Virgin Media offers superfast broadband, so it needs a super-powered router to handle that. Your devices have WiFi antennas built in to ‘tune in’ to the router’s wireless network. Due to this, I think an engineer's visit will be required to be on the safe side for you. No setup fee. Hello, I recently moved into a rented property. All customers need to do is contact Virgin Media to arrange the return. Virgin Media are part of the Government approved "Distributor Take-Back scheme" (DTS). Back a step. Hello, I found in a random box (moved house recently) very old VM equipment that my parents used to have before they passed away about 4 years ago, as I went through the bereavement process I must have just collected this stuff with the intention to return and completely forgot. on 03-01-2022 18:08. The advice was to recycle the old hub. Have been told that some customers have been charged when not returning equipment, however included with the TV360 box have a leaflet stating please recycle your old kit. The guidelines provided here are for Virgin Media Hub 3, Hub 4, and Hub 5 routers. We would like to show you a description here but the site won’t allow us. 8 million devices – with zero going to landfill. WiFi Max customer? Don’t forget to get the Virgin Media Connect app to use with your new WiFi Pods. uk with your account number and area code (off the top of your bill) and your returns pack will arrive in 7 to 10 days. It will cost £25. Powered by unlimited lightning-fast broadband, our Hub serves up the WiFi strength you need to scroll, meme. If you have purchased one of our Smart Home bundles with Google Nest (below) between 2/11/2020 - 20/11/2020 and you have a technical question then please call our dedicated Smart Home Help team on 0345 604 8859 *. _____ Scott My setup: VM TV 360 box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Launched almost a year ago now, the redesigned Hub 3. 06-05-2019 12:19. Connect the Hub’s power cable with the blue tab. com, the comparison and switching service. Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. This latest future-proof WiFi. Turn the hub back on by turning the A/C power switch into the on position (with the “I” pressed in). Trouble is that will affect the other. 3 million items such as routers and set-top boxes in 2020, meaning fewer items ending up in landfill. Please read the FAQ'sWiFi hotspots. £20 odd should do it. You’ll then be able to use your same old phone to make. Click System Log. If it’s not a technical issue you need help with then we’re here to support you on. In your email, include your address, account number, area code, and other essential details. Bear in mind that you might have to pay for this call - the best time to ring is 8am Monday-Friday or 9am on Saturday to cut down your time on hold. May 5, 2023. Visitors will be able to use the internet but will not have access to other devices on your network. Click Clear All or Delete All. co. Take the equipment and returns form to your nearest Virgin store. Working hard to help connect the nation, shop our offers and order online. The guy stated make sure to take to a local dump and not just dump in a normal bin. 1 Kudo. 5 months ago I was upgraded from Hub 3 to 5. Troubleshooting Connectivity Issues. I run a pfsense router, and occasionally ONLY when torrenting the WAN goes. The router is integrally attached to a white cable (a co-axial cable?) so we can't disconnect it. A new secure password will be generated for you. Here are some tips on how to do it: First, check with your service provider to see if they have a recycling program for old equipment. AirPods. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Here you’ll find all the help you need for Virgin Media related problems and issues. Connect your router/mesh system to the hub via ethernet cable and switch it on - leave it five minutes to settle down. FAQ. So I was sent the latest router which means I return the old router back in the same box the new one came in, as I have to return one of V6 TV boxes, can I return it in the same box as the router? (The email reminding me to return the router doesn't mention my V6 box on the items to return)What You’ll Need. 0. Apps and extras. I didn't get any information about recycling old router. Just follow these steps to power cycle your router and modem: Step 1: Unplug the modem and router from the power outlet. The plastics industry, oil and petrochemical exporters, including Russia and Saudi Arabia, have said a global deal should promote recycling and re-use of plastic,. The Virgin Media router’s modem-only mode may have been one of the configurations you previously accessed using the preceding address. Step 4: Set Up Your Router Again. The 192. Download the Virgin Media Connect app Troubleshooting 19 Get more from your kit Get more from your kit. It also supports the WiFi 6 standard (also known as ax), as well as 2. The Wi-Fi functionality is switched off and only an internet connection. We've identified 14 new uses for old routers: Wireless repeater. The only thing to allow for is that it comes with its own small power supply, so you'll need a spare wall socket or extension for power. In your email, include your address, account number, area code, and other essential details. This latest future-proof WiFi. Quantum is a fully audited electronics recycling company, compliant to the most stringent standards in the world. 0, which suggests most of the site’s broadband reviews are negative. I’ve tried calling about a dozen times and the Indian call centres seem unable to understand. equipment. Step 3: Wait 5-10 Minutes. 0. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Our goal is to inspire everyone to recycle their obsolete TVs, computers, laptops, servers, copiers, routers, switches, printers, phones and other electronics rather than sending. 0 Kudos. Virgin Media will also reuse or recycle its equipment, and will always request that its newer pieces of kit are returned directly to them. 2) Turn off the hub and disconnect any Ethernet cables. The hub’s network log is monitoring the broadband connection between the hub’s built in cable modem and the CMTS, it has nothing to do with wifi, which is the wireless network in your house between the hub and your own devices. London, UK – 16 March 2023: To mark World Recycling Day 2023, Virgin Media. Finally got a new router which is amazing. If you do want to invest in better equipment, you would need to get either a…. After the setup is complete, the Wi-Fi pod will automatically connect to your router and start broadcasting a new wireless network. So I suggest you set the kit aside somewhere out of the way and await contact from the previous account holder when they try and get out of the penalty charge. 6 out of 5. Disconnect all unneeded ethernet cables from the rear of the Hub. I need instructions. com results as 10/10 with a manually configured IPv6 address from a valid Virgin Media IPv6 subnet. Download your label, post it for free. So thats what i did. Great!AX5400. Hello, I found in a random box (moved house recently) very old VM equipment that my parents used to have before they passed away about 4 years ago, as I went through the bereavement process I must have just collected this stuff with the intention to return and completely forgot. Instead, it has to do with your router and the security you have configured on your own local devices. Further exclusions & legal stuff apply. Weve been with Virgin for YEARS. 0) This way, I will then be able. But the part that says you should recycle some old items is wrong. Network Switch. Virgin has published guidance here . . Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. Follow these steps: Keep the router powered on. T he current list of equipment which needs returning which is -. Contact your ISP. 0. This is what you need to do next: Connect the short adaptor cable to the connector cable that was plugged into your old set-top box. 3. In the UK, Virgin Media mandate the use of their modem/router only (The 'SuperHub') in order to keep a uniform network and make support easier. Have been told that some customers have been charged when not returning equipment, however included with the TV360 box have a leaflet stating please recycle your old kit. In the airing cupboard I discovered an old virgin media router modem that must have been used by one of the previous tenants. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. (1) Mesh System, (2) Wireless router, (3) Wireless access point (4) A combination of (2,3). 100. Sometimes, a simple reboot can fix the problem. One option is to recycle it through a certified e-waste recycling center. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. Redeem Offers. Press and hold the power button for at least 10 seconds. Thick walls have a big impact on your Wi-Fi signal strength. Save the trip to the tip for faulty hardware. I have cancelled my Virgin Media and have to return equipment. These include: You can post your old kit back to Virgin and it will reuse and recycle it. all set up and running. 13-12-2021 15:21. 11ax), improved security (e. Launched in 2009, to date O2 Recycle has paid out more than £250 million and recycled more than 3. Green power light is flashing and WiFi light is green. SpeedStep 1: Modem Only Mode. If this is just for wifi in the room and you don't need extra ethernet ports, something simple like a TPlink accesspoint will do the job. The VM domestic HUBs also have some instances of resetting the SSID to the factory option.